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glossary

biller

A company or business that sends bills to and receives payment from consumers in return for goods and/or services.

bill notification

A process whereby a customer is alerted that an electronic bill is available for review and payment.

bill pay personality

A person’s behavior when it comes to paying bills. Bill Pay Personality types include: Desperate Avoider, e-Savvy Planner, Maximum Return, Quick and Easy, Paranoid Paper Pusher and Self-Improver.

Fiserv

Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Fiserv-powered electronic billing and payment services are available through thousands of financial services organizations, including banks, brokerage firms, credit unions and personal financial management (PFM) software. At these sites, you can pay all of your household bills and elect the ones you'd like to receive online, too. You can learn more about Fiserv by visiting www.fiserv.com.

CheckFree® Guarantee

Our assurance that when payments are processed through Fiserv, consumers are protected by our CheckFree Guarantee in the unlikely event of unauthorized transactions or processing delays.

eBill

An eBill, or electronic bill, is like a paper bill you receive each month now in an electronic format for viewing online. You can see all of the same detail in an eBill that you can in a paper statement, and more.

electronic bill

The formal name for an eBill. The electronic delivery and presentation of your paper bills, financial statements, invoices, etc. sent by a company with whom you do business.

electronic statement

A statement that is presented electronically instead of on paper.

identity fraud

When illegally obtained personal information, like your credit card number or Social Security number, is used by a criminal for financial gain.

identity theft

When your personal information, like your credit card number or Social Security number, is accessed by someone without your permission.

online bill pay

Paying your bills online via the Internet instead of the old fashioned way — writing checks, licking stamps and mailing.

online billing and payment service

With an online billing and payment service, you can receive, view, and pay your online bills from one personalized, secure website.